How to set up viewings with Advert Builder
This article includes:
How viewings work
Anyone enquiring on your property advert is sent an email and text message with a link to book a viewing. They will book themselves into an available slot, which you will have set up ready for renters to book onto.
Our viewings work this way because:
- you avoid the back and forward of aligning diaries to find a suitable time
- you save time by seeing applicants back to back
- renters get instant confirmation of their viewing
Before renters get confirmation of their viewing booking, they have to answer a number of income-related questions to ensure they would be in a position to afford the rent. If the answers to the questions don't meet the threshold required by our referencing partner to pass referencing, we ask if they can pay rent upfront or have a guarantor. If they say no to both of these, we decline the viewing.
If the viewing booking is successful, we send you an email with the contact details of the person coming to view, and how they have answered the income-related questions, and additional questions about their household, pets, and access requirements.
How to set up viewings
Before you can advertise the property, you need to have viewings available for renters to book straight away. You can add batches of viewings from the Viewings step of Advert Builder.
Click 'Add a batch of viewings', select the date for the batch to take place, select the start time, and how many 15 minute slots you want to hold. If you have availability from 10am to 12pm, select 10am as your start time and choose 8 slots.
Click Next and add the details of who is meeting the renter at the property. If it is you, click 'Myself' and we'll fill in the details from your profile. Any comments you leave for the applicant will be visible on their confirmation email. This is a great place to include information about how to find the front door, if it isn't obvious.
The renter will be given the host details so they can make contact if they are running late, or struggling to find the property. If you don't want them to be given your personal phone number, ask your Lettings Expert for a WhatsApp for business number to use for the duration of finding a tenant. When you've found tenants, you'll stop using that number.
When you've been given that number, add it to your profile under 'Assigned number'.
You can schedule as many batches of viewings as you like - the more you add, the higher the chances that a renter is available at one of those times.
If all of your viewing slots get booked up and another renter enquires on your property, they will receive an email letting them know that there isn't any viewing availability at the moment. If you add more batches later, they will get an email with a link to book.
Curious to see what the process looks like for renters? If you enquire on your own property (or someone else's), use a different email address to the one you used when you set up your landlord account with Hello Neighbour, to make sure the email and text to book a viewing comes through.